vesvibes Privacy Policy

Last updated: August 13, 2026

vesvibes operates this store and website, including all associated information, content, features, tools, products and services to deliver a curated shopping experience to you (the “Services”). vesvibes is powered by Shopline, which enables us to provide the Services. This Privacy Policy outlines how we collect, use and disclose your personal information when you visit, access, purchase or conduct transactions via the Services, or communicate with us. If any conflict exists between our Terms of Service and this Privacy Policy, this Privacy Policy shall govern all matters related to the collection, processing and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing and using any of the Services, you acknowledge that you have reviewed this Privacy Policy and understand how your information is collected, used and disclosed as set forth herein.

Personal Information We Collect or Process

The term “personal information” refers to data that identifies you or can reasonably be linked to you or another individual. It excludes anonymously collected or de‑identified information that cannot be used to identify or reasonably associate with you. Depending on your interaction with the Services, your location, and as permitted or required by applicable law, we may collect or process the following categories of personal information, together with inferences derived from such data:

• Contact details: your name, residential address, billing address, shipping address, telephone number and email address
• Financial information: credit card, debit card and financial account numbers, payment card particulars, transaction records, payment methods, payment confirmations and other payment‑related data
• Account information: username, password, security questions, account preferences and settings
• Transaction information: products you browse, add to cart, save to wishlist, purchase, return, exchange or cancel, and your historical transaction records
• Communications with us: all information you submit when submitting customer support inquiries
• Device information: data about your device, browser and network connection, IP address and other unique identifiers
• Usage information: records of how and when you browse and interact with the Services

Personal Information Sources

We may obtain personal information from the following sources:

• Directly from you: when you register an account, access or use the Services, communicate with us, or voluntarily provide personal data
• Automatically via the Services: data collected from your device when you visit our website or use our products and services, including information gathered through cookies and comparable tracking technologies
• Our service providers: third‑party vendors engaged by us who collect or process your personal information on our behalf to deliver designated services
• Our business partners and other third parties

How We Use Your Personal Information

Subject to your interaction with our platform and the Services you utilize, we may process your personal information for the purposes below:

Provide, Customize and Improve the Services

We use your personal information to fulfil our contractual obligations, process payments, complete order fulfilment, retain your preferences and product interests, send account‑related notifications, handle purchases, returns and exchanges, create and maintain your account, arrange delivery and returns, enable product reviews, and deliver personalised shopping experiences such as product recommendations. This also supports continuous optimisation and enhancement of the Services.

Marketing and Advertising

We process your personal information for promotional activities, including sending marketing communications via email, SMS or postal mail, and displaying targeted advertisements on our platform or external websites based on your browsing, cart and purchase history.

Security and Fraud Prevention

We authenticate user accounts, maintain secure payment and shopping environments, detect, investigate and take action against fraudulent, illegal, unsafe or malicious activities, safeguard public safety and protect our Services. If you register an account, you are responsible for securing your login credentials. We strongly advise against sharing your username, password or other access details with any third party.

Communicating with You

We rely on your personal information to deliver customer support, respond to enquiries, provide effective assistance and sustain our business relationship.

Legal Compliance

We process personal information to comply with applicable laws and valid legal requests from law enforcement or government authorities, conduct investigations for potential or ongoing litigation, and enforce our terms and policies.

How We Disclose Personal Information

We may share your personal information with third parties for legitimate purposes in accordance with this Privacy Policy, including the scenarios listed below:

• With Shopline, vendors and service providers performing functions on our behalf (such as IT management, payment processing, data analytics, customer support, cloud storage, order fulfilment and shipping)
• With business and marketing partners to deliver marketing services and display advertisements. We utilise Shopline to enable personalised advertising with third‑party platforms based on your cross‑merchant online activity. Our partners will process your information subject to their own privacy policies. Depending on your jurisdiction, you may have the right to opt out of information sharing used for targeted advertising. You may exercise your opt‑out rights via the designated channel on our site.
• When you instruct, request or consent to disclosure to third parties, for example for product delivery or through social media widgets and third‑party login integrations
• With our affiliates and entities within our corporate group
• In connection with corporate transactions such as mergers or bankruptcy proceedings; to satisfy legal obligations including subpoenas and court orders; to enforce our terms of service; and to protect the Services, our legal rights, and the rights of our users and other parties.

Relationship with Shopline

The Services are hosted by Shopline. Shopline collects and processes your personal information related to your access and use of the Services to operate and improve the platform. Data you submit will be transferred and shared with Shopline and relevant third parties, which may be located outside your country of residence.

We use advanced Shopline features that utilise data generated from your interactions with our store and other merchants. Where Shopline processes personal information for these enhanced functions, Shopline acts as an independent data controller and is responsible for responding to your data rights requests.

You can review the Shopline Consumer Privacy Policy for further details on its data practices and available user rights, and access the Shopline Privacy Portal to exercise relevant rights where applicable.

Third Party Websites and Links

The Services may contain hyperlinks to external websites operated by independent third parties. When you navigate to unaffiliated external sites, please review their respective privacy and security policies. We do not warrant and accept no liability for the privacy protection, security or accuracy of content on these external platforms.

Information shared on public or semi‑public channels, including third‑party social media platforms, may be accessible to other users without usage restrictions. The inclusion of external links does not constitute endorsement of the third‑party platforms or their operators unless explicitly stated on our website.

Children's Data

The Services are not intended for use by minors under the age of majority in your jurisdiction. We do not knowingly collect personal information from children. If you are a parent or legal guardian and believe we have obtained personal data of a child, please contact us using the information listed below to request deletion.

As of the effective date of this Privacy Policy, we have no actual knowledge that we “sell” or “share” (as defined under applicable legislation) personal information of individuals under 16 years old.

Security and Retention of Your Information

No data security system is completely invulnerable, and we cannot guarantee absolute data security. Data transmitted to us may face risks during transmission. We recommend avoiding sending sensitive or confidential information via unsecured communication channels.

The retention period of your personal information varies based on multiple factors, including whether data is required to maintain your account, deliver the Services, satisfy legal obligations, resolve disputes and enforce contractual terms and policies.

Your Rights and Choices

Subject to your country of residence, you may hold some or all of the rights outlined below. These rights are not absolute, apply only under specific circumstances, and we may decline requests in compliance with applicable laws:

• Right to Access / Know: You may request access to the personal information we hold about you
• Right to Delete: You may request erasure of your stored personal information
• Right to Correct: You may request rectification of inaccurate personal information
• Right of Portability: You may obtain a copy of your personal information and request data transfer to a third party under certain conditions and exceptions
• Right to Opt out of Sale or Sharing for Targeted Advertising: Depending on local law, you may opt out of the “sale” or “sharing” of your data or processing for targeted advertising purposes via our designated opt‑out channel.

If your browser enables the Global Privacy Control signal, we will treat this as an opt‑out request for your current device and browser where required by law. If we can link the device signal to your Shopline account, the opt‑out preference will apply to your account. We do not recognise other “Do Not Track” signals apart from Global Privacy Control.

Manage Communication Preferences: You may unsubscribe from all promotional marketing emails at any time via the unsubscribe link included in our emails. After unsubscribing, you will still receive transactional emails related to your account and orders.

If you reside in the United Kingdom or the European Economic Area, you may additionally enjoy the following rights subject to statutory exceptions:

• Right to Object to Processing and Restrict Processing: you may request us to cease or limit processing for specific purposes
• Right to Withdraw Consent: Where processing relies on your consent, you may withdraw consent at any time. Withdrawal does not affect lawfully completed processing prior to withdrawal.

You may exercise your rights through available functions on the Services or by contacting us via the details listed below. We will not discriminate against you for exercising your statutory rights. We may verify your identity before handling your request as permitted by law. You may appoint an authorised agent to submit requests on your behalf; we require formal authorisation proof and may still verify your identity directly. All valid requests will be responded to within the timeframes required by applicable legislation.

Complaints

If you have concerns regarding our processing of your personal information, please contact us via the official contact channels below. Depending on your location, you may appeal our decision or submit a complaint to your local data protection authority. Users within the EEA may refer to the official list of data supervisory authorities for further action.

International Transfers

Your personal information may be transferred, stored and processed outside your country of residence.

When transferring data out of the European Economic Area or the United Kingdom, we will adopt recognised data transfer mechanisms such as the European Commission’s Standard Contractual Clauses or equivalent UK authority‑approved agreements, unless the destination country is formally recognised to provide adequate data protection.

Changes to This Privacy Policy

We may revise this Privacy Policy periodically to reflect updates to our operational practices or meet legal and regulatory requirements. All revised versions will be published on this website with an updated “Last updated” date, and we will provide notifications as required by applicable law.

Contact Information

If you have questions about this Privacy Policy and our data practices, or wish to exercise your privacy rights, please reach out to us using the details below.

For the purposes of relevant data protection laws, Guangzhou Mogang Trading Co., Ltd. acts as the data controller. Operating Company: Guangzhou Mogang Trading Co., Ltd.
Company Address: Room B4, 15th Floor, No. 33 Huangpu Avenue West, Tianhe District, Guangzhou (Q3587)
Support Email: service@vesvibes.com
Contact Phone: 14514963642
Business Hours: Monday to Friday: 9:00 AM-5:00 PM